Terms & Conditions Questions Answered
Check your DANA app first to confirm the transaction completed. If it shows deducted from your DANA wallet, contact our support team with your transaction reference. We investigate DANA deposit failures within one hour and credit your account or refund DANA within 24 hours.
Yes, but only through account verification. Go to Settings > Payment Methods, select your registered OVO number, and request an update. We'll send a one-time verification code to confirm the change. This protects your account from unauthorised withdrawal requests.
Your transaction receipt is your proof. Keep screenshots of your GoPay confirmation email. If GoPay reverses a deposit charge, contact us immediately with that proof. We cross-check our ledger and either restore your balance or work with GoPay on the reversal.
Closure means you cannot log in, deposit or play. Your funds are frozen and cannot be withdrawn after closure. Reactivation is possible only after 30 days by contacting support with ID verification, but treated as a new account opening under our terms.
No. Your ID, phone number and account details are used only for account verification, fraud prevention and regulatory compliance. We do not sell data to third parties. Our privacy handling follows local Indonesia data protection rules where applicable.
We update terms as needed for legal compliance or security improvements. Major changes are emailed to your registered address at least 14 days before they take effect. Continued use of your account after the effective date means you accept the updated terms.
QRIS deposits route through your bank's payment processor. If the merchant code is wrong, your bank typically blocks the transfer before it reaches us. Check with your bank first; if the amount was deducted, request a reversal and we'll match it once your bank confirms the failed transaction.
