Can I request a copy of all the data gokong88 holds about me?

You can submit a data export request at any time via live chat or by emailing privacy@gokong88.xyz. We will compile and send a structured file of every data point linked to your account within 72 hours of verifying your identity.

Reference

How gokong88 Protects Your Personal Data

Q: How do I ask gokong88 to delete my personal data?

Send a deletion request to privacy@gokong88.xyz or use live chat. Once your identity is verified, we remove non-transactional data within 30 days. Transaction records required for financial compliance are retained for five years where local law permits, then permanently deleted.

Q: How do I report a privacy concern or a suspected data breach on my account?

Contact us immediately via live chat or email privacy@gokong88.xyz with your account reference. Our privacy team acknowledges urgent breach reports within two hours and begins a formal investigation, sending you a written status update within 24 hours of the initial report.

At gokong88, we collect only what we need to operate your account, process deposits through DANA, OVO, GoPay and QRIS, and keep your sessions secure — nothing more.

Data collected only for account operationDANA, OVO, GoPay & QRIS payment contextYour right to access & deleteNo data sold to third partiesIndonesia-specific data handling

Explore Lobby Read FAQ

What We Collect and Why We Hold It

gokong88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number and the payment identifiers associated with your DANA, OVO, GoPay or QRIS wallet so that deposits and withdrawals can be matched to your account accurately. We also log device type, browser

1
session tokens and approximate location — sourced from IP address — to detect unauthorised logins and reduce fraud. Transaction records are retained for a minimum of five years to meet financial reporting obligations where local law permits. Behavioural data such as page navigation and session duration
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is stored for up to 12 months and used only to improve how the platform works for you. We do not sell, rent or trade any of this data to advertising networks or unaffiliated third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your personal data, ask us to correct inaccurate records, or submit a deletion request, our privacy support team is available around the clock. You can reach us through live chat on the gokong88 site, by email at [email protected], or through our 24-hour WhatsApp line. Our team in Bandung handles Indonesian-language requests during local business hours, and an overnight crew covers late submissions so nothing sits unanswered.

Team online

Live Chat

Access live chat directly from your account dashboard at any hour. A privacy-trained agent picks up data requests within five minutes during peak hours and within 15 minutes overnight.

Email — [email protected]

Send detailed data access or deletion requests to our privacy inbox. We acknowledge every email within two hours and provide a full written response within 72 hours, including a reference number.

WhatsApp 24-Hour Line

Message our WhatsApp support number for quick privacy queries about what data we hold or how your DANA and OVO records are stored. Available 24 hours a day, seven days a week.

DATA HANDLING PRACTICES

Six Ways We Secure and Manage Your Information

From the moment you deposit via GoPay to the moment a withdrawal hits your OVO wallet, every data point passes through encrypted channels and access-controlled servers.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. Payment identifiers — including QRIS scan tokens and DANA references — are additionally encrypted at rest using AES-256 so they cannot be read even if storage is compromised.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which sections of the site you visit most. You can withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

Account Security Controls

Your account includes two-factor authentication via SMS or authenticator app. Any login from an unrecognised device triggers an immediate email alert, and you can force-logout all active sessions from the security tab in your profile page.

Data Retention Schedule

Transaction records linked to DANA, OVO, GoPay and QRIS are kept for five years to satisfy financial compliance requirements where local law permits. Non-transactional profile data is deleted within 30 days of a verified account closure request.

Third-Party Data Sharing

We share data only with payment processors needed to complete your DANA or GoPay transactions, and with fraud-prevention partners who operate under strict data-processing agreements. We do not share your information with marketing platforms or data brokers.

Your Right to Request Changes

You may request a full export of your personal data, ask us to correct any inaccuracy, or submit a permanent deletion request via email or live chat. We complete verified requests within 72 hours and confirm every action in writing to your registered email address.

Your Questions About Our Privacy Policy, Answered

The questions below reflect what you are most likely to ask about how gokong88 handles your personal data. If your specific question is not covered here, reach us through live chat or email and we will respond in writing within 72 hours.

We collect your name, email address, phone number and the wallet identifiers for any payment method you use — DANA, OVO, GoPay or QRIS. We also record device type and session tokens for security purposes. We do not collect payment card numbers directly.

Yes, the wallet reference ID associated with your DANA or OVO deposit is stored on our encrypted servers for up to five years to support dispute resolution and financial reporting where local law permits. The actual wallet balance or PIN is never accessible to us.

You can submit a data export request at any time via live chat or by emailing [email protected]. We will compile and send a structured file of every data point linked to your account within 72 hours of verifying your identity.

Send a deletion request to [email protected] or use live chat. Once your identity is verified, we remove non-transactional data within 30 days. Transaction records required for financial compliance are retained for five years where local law permits, then permanently deleted.

No. We share data only with payment processors such as the QRIS network and GoPay infrastructure partners needed to complete your transactions, and with fraud-prevention services under contractual agreements. Your data is never sold or passed to advertising networks.

We use essential session cookies to keep your account logged in and optional analytics cookies to measure page performance. You can turn off non-essential cookies at any time through the cookie preference panel inside your account settings without affecting core functionality.

Contact us immediately via live chat or email [email protected] with your account reference. Our privacy team acknowledges urgent breach reports within two hours and begins a formal investigation, sending you a written status update within 24 hours of the initial report.

How gokong88 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat

Email — [email protected]

WhatsApp 24-Hour Line

Six Ways We Secure and Manage Your Information

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Your Questions About Our Privacy Policy, Answered

01 What personal data does gokong88 actually collect when I open an account?

02 Is my DANA or OVO payment data stored on gokong88 servers?

03 Can I request a copy of all the data gokong88 holds about me?

04 How do I ask gokong88 to delete my personal data?

05 Does gokong88 share my data with third parties or advertisers?

06 What cookies does gokong88 use and how can I control them?

07 How do I report a privacy concern or a suspected data breach on my account?

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